This Privacy Policy explains how Petal Craft processes personal data when people visit the website, make an inquiry, book a consultation, or arrange floral services for weddings and events.
When GDPR applies, we rely on a lawful basis such as performance of a contract, steps taken before entering into a contract, legal obligation, legitimate interests, or consent where required. The relevant basis depends on the type of interaction, including inquiries, consultations, quotations, deposits, delivery arrangements, and website use.
Where GDPR applies, this notice explains how Petal Craft processes personal data for users in the European Economic Area.
Where GDPR applies, individuals may have rights to access, rectify, erase, restrict, object, and receive a copy of certain data in portable form. A right to withdraw consent applies where processing is based on consent, and a right to lodge a complaint may also be available under applicable law.
Depending on your location and the processing involved, you may have rights to access, correct, delete, object to certain processing, or request restriction of processing. Some requests may not be granted where we must keep information for legal, contractual, or operational reasons.
To exercise a privacy right, send a clear request describing the data or action concerned and provide enough information for us to verify your identity and locate the relevant records. We may ask for additional details if needed to protect your information and to respond correctly.
We retain personal data for the period needed to manage inquiries, quotations, bookings, event planning, fulfilment, accounting, and legal obligations. When data is no longer required, it is deleted, anonymised, or archived in a limited form where retention is still necessary.
If this policy is updated, the revised version will apply from the date it is posted or otherwise communicated. We may provide a notice of material changes when appropriate, but users should review the policy periodically to stay informed.
We use personal data to respond to inquiries, arrange consultations, prepare quotations, confirm bookings, manage deposits and payments, coordinate floral design and delivery, carry out venue setup where included, maintain records, improve website performance, and meet legal or accounting obligations.
We may share personal data with service providers that support website hosting, communications, payment processing, administration, and delivery or setup coordination. These parties are expected to use the information only for the services they provide and to handle it under appropriate confidentiality and security obligations.
We may share personal data where disclosure is necessary to comply with legal obligations, respond to lawful requests, protect our rights, or address fraud, security, or safety concerns. Any such disclosure is limited to what is reasonably required in the circumstances.
Use the contact details below for privacy questions and rights requests.
We may process contact details, event and order information, consultation notes, preferred dates, venue and delivery details, payment-related records, and communications sent through the website, by phone, or during appointments. Where needed, we also process technical data such as device and usage information to keep the site functioning and to understand how it is used.
Personal data comes from inquiry forms, consultation appointments, phone contact, and messages exchanged during the planning and fulfilment of floral services. We may also receive information from payment processes, delivery arrangements, and basic technical logs generated when the website is accessed.
We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand general site performance. Cookies may be session-based or persistent, depending on their function and the length of time needed.
We use standard cookie controls for essential site functions and, where applicable, for preference and analytics purposes. Browser settings may be used to block or delete cookies, although some parts of the site may not work as intended if essential cookies are disabled.
